5 Pillars of The Faris Team: Love
Love is kind and patient,
never jealous, boastful, proud, or rude.
Love isn’t selfish or quick-tempered.
It doesn’t keep a record of wrongs that others do.
Love rejoices in the truth, but not in evil.
Love is always supportive,
loyal, hopeful, and trusting.
Love never fails.
1 Corinthians: 13:4-8, The Bible, Contemporary English Version
It may seem strange to find this quote on a Realtor’s® blog, much less to discover it is a pillar of the brokerage. What kind of business strategy is love? Where is the data to support the business case for love in the real estate industry? When my wife Joanna and I started out on this journey 10 years ago, we didn’t ask those questions.
I received my real estate license in 2007 after the door to a career in hockey had suddenly closed. Joanna and I didn’t have much, and, like many people starting out, we struggled. The first six months in real estate were the most difficult. With our first child on the way, there was a lot on the line so it was either sink or swim.
In a way that only trials can do, those hard times helped us define what our foundation was as people, and what we were passionate about. We were passionate about real estate – we still are. Since love is the cornerstone of our lives, we decided to make it the cornerstone of our business by giving each client all we had, always going FULL OUT® and putting our stamp on everything that we did.
We added services and improved them every year from home staging, to professional photography and video. The real estate service that we offered stood out, and soon enough more and more people were wanting to use The Faris Team. Our team developed into an amazing group of people from marketing and client care, to driven and passionate Sales Partners, which we often call, “Rock Star Agents.” With everyone focused on giving it their best, we were then able to take our service to the next level.
Without a doubt, the key to our success is based on our team’s core values: love, on fire, excellence, growth and innovation. These powerful words that line our office walls, are what drive our growth and passion. Our clients know that these are more than just words – they’re actions they see and feel, even after the deal is closed. Love is the first pillar of The Faris Team. Everyday, in ways both small and great, we strive to show love to one another, our community, and our clients.
Where is the business case for loving customers? I believe we are the business case. But don’t take our word for it – ask our clients.
Our mission is to go FULL OUT® for our clients and provide the best real estate experience in the world.
Mark Faris, CEO & Broker
For more client testimonials, check out our Raving Fans page: https://www.faristeam.ca/testimonials/
“We were absolutely floored by the attention and the service that we got. It was above description… It was like family looking after us.” Genevieve Whyte
“The best experience we could have asked for. If you’re looking for someone to go above and beyond, this is the way to go. If I could give more than a five-star rating I most certainly would. A job well done.” Shaun Pellerin
“We’ve had a fair amount of real estate agents, and they were top. I’ve never had a real estate agent do what they have. The photography, the salesmanship, the video that they showed of our home, I wanted to buy my own home back! I’ve never had anyone work so hard or make [us] feel so comfortable.” Debra and Paul Yandt
“You know the job’s going to get done, and it’s going to get done right, and you’re going to know what’s happening every step of the way. Everything’s the highest level of quality. It’s a different league.” Lori and Dave Johnson
“What is most surprising, refreshing and exceptional is the way each member of the team works together for the best interests of the client. They have high standards, are personable, approachable, passionate about what they do, and are a delight to work with. My house sold [quickly] on the market with The Faris Team. (It had been on the market one year before that with another company.) The Team cannot be recommended highly enough.” Judy Joron
“They met and exceeded all of our expectations, and we know that they went beyond the call of duty. By keeping in touch with us on a regular basis, they provided comfort, impeccable service and professionalism throughout the entire sale process.” Steve & Lynn
“If you want to work with a real estate agent that’s not going to treat you like a client, but like a friend or a family member, I would go with The Faris Team because I believe they have your best interest at heart. They made my home selling experience very pleasurable.” Michell Ellul
“It’s not just what The Faris Team does for [you] when you’re looking and buying. Afterwards [there are] things you don’t expect: client appreciation dinners, the kids at Chappell Farms, the skating- everything you can think of. You never expect that to happen. Once you sign on the dotted line that your house is sold, that’s not the end of your relationship with The Faris team. It’s continuous.” April and Tobin Munro
“The Faris Team’s greatest strength is its ethics and values, both of which are of an exceptionally high standard. They are completely trustworthy and that gave me total confidence in them.” Carolyn Hicks