5 Pillars of Faris Team: On Fire
“One person with passion is better than forty people merely interested.” – M. Forster, English Novelist
When was the last time you were blown away by a customer service experience? I don’t mean good service – you went into a coffee shop, you were in and out of there quickly and they got your order right – I mean service that got you talking to others about your experience.
Peter Shankman speaks, writes, and consults on the subject so when he tells you he’s been blown away by a customer service experience, that’s really saying something. Mr. Shankman is a busy man. One day, with only lunch in his belly, he found himself on an airplane at 4:30 pm with a stomach that was starting to rumble and a mind that was dreaming of steak. He wasn’t going to have time to stop for dinner on his way home, and, not one for fast food, there was no chance he was going to hit the drive-through. He knew that he’d be starving by the time he landed in Newark in a couple hours, so, on a whim, he jokingly sent out this tweet to his favourite steakhouse, Morton’s:
Clearly, he was kidding. Who in the world would see that tweet, track down Mr. Shankman’s flight, find out where he was landing, call the nearest Morton’s location to place an order, ensure it got boxed up, and schedule a delivery to the right person at an airport 23.5 km away…on time? He was a long-time customer of Morton’s so he was expecting a friendly tweet back, but nothing more. When he landed, he was looking for his driver, but instead met Alex, with Morton’s bag in hand. Alex introduced himself and handed Mr. Shankman a bag filled with a 24 oz. Porterhouse steak, an order of Colossal Shrimp, a side of potatoes, one of Morton’s famous round bread, two napkins, and silverware. Mr. Shankman was stunned – and he wasn’t going to stay silent about it. Twitter blew up with the story.
What is the secret ingredient in this, and any experience that gets you spreading the word when you’ve been blown away by something good? It doesn’t matter what the field is – sports, politics, music, drama, education, art, food services or real estate – a person who is passionate about what they do, who is ON FIRE, works harder, goes further, and achieves more than someone who is unenthusiastic, or worse, indifferent. Fire is hot – you can’t be touched by it and be silent. A fire also spreads – when a person is passionate about what they do, you’re likely to catch fire too.
When our management team sat down to try to articulate what the pillars of our team were, we weren’t making a list of qualities we were striving for, instead, we were highlighting traits that were already evident. Our team inspired this list and being ON FIRE was a quality we could clearly see in everyone.
What does passion on Faris Team look like?
It looks like a team that treats every interaction with white glove service. Whether you’re a client of Faris Team, or someone stopping in to ask for directions to another business, if you’re in front of us, you’re a VIP.
It looks like dedicated experts empowered to deliver the very best in their field. We hire specialists in every field who are passionate about what they do so they can perform at the highest level in their discipline.
It looks like a team for whom the norm is going the extra mile. Going above and beyond is not a rare occurrence – it’s in our DNA.
We have a desire to succeed and go the extra mile. We have a passion for our team’s mission which is to go full out® for our clients and provide the best real estate experience in the world. If you’ve experienced Faris Team ON FIRE, let us know. We’d love to hear from you.
Mark Faris, CEO & Broker
Check out my blog on the first pillar of Faris Team – love, www.faristeam.ca/5-pillars-faris-team-love